Madamombe Global Network IT Limited (MGNIT Ltd )

Apps and software Privacy Policy

Madamombe Global Network IT Limited, trading as MGNIT Ltd. Your privacy is important to us, and we are committed to protecting the personal information you share with us through our apps and software. This privacy policy explains how we collect, use, and share your data, as well as your rights regarding this information.

Data Collection

To provide you with the best possible experience, our apps may collect the following types of user data:

– Personal Information: Such as your name, email address, and contact details.
– Usage Data: Information about how you interact with our apps, including access times, pages viewed, and other usage details.
– Device Information: Details about the device you use to access our apps, including IP address, operating system, and browser type.
– Payment Information: Data required for processing payments, such as credit card numbers and billing addresses.
– Location Data: Information about your location to provide location-based services.

Purpose of Data Collection

The data we collect is used for the following purposes:

– Full Functionality: Ensuring our apps function correctly and provide you with the features and services you expect.
– Fraud Prevention: Detecting and preventing fraudulent activities to protect our users.
– Payment Processing: Facilitating secure payment transactions.
– Accuracy of App Functionality: Improving and maintaining the performance and accuracy of our apps.

Data Collected for App Functionality

To ensure the full functionality of our apps and provide you with a seamless user experience, MGNIT Ltd may collect the following types of data:

Personal Information
   – User Profile Data: Such as your name, email address, username, and contact information. This data helps personalize your experience and enables account-related functionalities like login and account management.

Usage Data
   – Interaction Data: Information about how you interact with our app, including clicks, taps, scrolling behavior, and navigation paths. This data helps us understand how users engage with different features and allows us to optimize the user interface and experience.
   – Session Data: Information on session duration, frequency of use, and features accessed during each session. This data helps in tracking performance and identifying popular features.

Device Information
   – Device Type and Model: Information about the type of device (e.g., smartphone, tablet) and its model. This helps in ensuring compatibility and optimizing the app for different devices.
   – Operating System and Version: Details about the operating system (e.g., iOS, Android) and its version to ensure the app runs smoothly and to provide relevant updates.
   – Browser Type and Version: If accessing through a web browser, this data helps in rendering the app correctly across different browsers.

Network and Connectivity Information
   – IP Address: Used for security purposes and to deliver relevant content based on your location.
   – Network Type: Information about your network connection (e.g., Wi-Fi, mobile data) to optimize data usage and app performance.

App-Specific Preferences and Settings
   – User Preferences: Settings and preferences you choose within the app, such as language preferences, notification settings, and other customizable options. This ensures the app operates according to your preferences.
   – Saved Data: Data related to your usage of the app, such as saved items, preferences, and configurations, which helps in providing a personalized experience.

Performance and Diagnostic Data
   – Crash Reports and Bug Reports: Information automatically collected in the event of an app crash or error, including diagnostic data to help identify and fix issues.
   – Performance Metrics: Data related to app performance, such as load times, responsiveness, and resource usage, to help optimize and improve the app’s performance.

The data collected for functionality purposes is essential for:

– Ensuring Compatibility: Making sure the app works correctly across various devices and operating systems.
– Enhancing User Experience: Personalizing the app experience based on user preferences and behaviors.
– Optimizing Performance: Identifying and fixing issues, improving load times, and ensuring smooth operation.
– Maintaining Security: Protecting user data and preventing unauthorized access or fraudulent activities.
– Providing Support: Helping our support team understand issues users may face and provide effective solutions.

Data Sharing

To deliver our services effectively, we may share your data with trusted third-party providers, including:

– Google
– Apple
– Microsoft

These third parties assist us in various functions, such as software development, payment processing, and analytics.

Data Retention and Deletion

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. You have the right to request the deletion of your data at any time. Data will also be deleted when you stop using our apps and software. To request data deletion can be requested via apps or email , please contact us at

User Rights

You have the following rights regarding your data:

– Access: You can request access to the personal data we hold about you.
– Correction: You can request corrections to any inaccurate or incomplete data.
– Deletion: You can request the deletion of your personal data.
– Objection: You can object to the processing of your data.
– Portability: You can request the transfer of your data to another service provider.

Security Measures

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your data.We adhere to GDPR.

Brief Explanation of GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data protection law enacted by the European Union (EU) that came into effect on May 25, 2018. It aims to give EU citizens more control over their personal data and to simplify the regulatory environment for international businesses by unifying data protection regulations within the EU.

 Key Aspects of GDPR:

Personal Data Protection:
   – GDPR defines personal data broadly, including any information that can identify an individual, directly or indirectly (e.g., name, email address, IP address).

Data Subject Rights:
   – Right to Access: Individuals have the right to request access to their personal data held by organizations.
   – Right to Rectification: Individuals can request corrections to inaccurate or incomplete data.
   – Right to Erasure (Right to be Forgotten): Individuals can request the deletion of their data under certain circumstances.
   – Right to Restriction of Processing: Individuals can request the limitation of how their data is used.
   – Right to Data Portability: Individuals can request their data in a common format and transfer it to another service provider.
   – Right to Object: Individuals can object to the processing of their data for specific purposes, such as direct marketing.

Lawful Basis for Processing:
   – Organizations must have a lawful basis for processing personal data, such as consent, contract performance, legal obligation, vital interests, public task, or legitimate interests.

   – When consent is required, it must be freely given, specific, informed, and unambiguous. Individuals must also be able to withdraw consent easily.

Data Breach Notification:
   – Organizations must report data breaches to the relevant supervisory authority within 72 hours of becoming aware of the breach if it poses a risk to individuals’ rights and freedoms. Affected individuals must also be informed without undue delay if the breach is likely to result in a high risk to their rights and freedoms.

Data Protection by Design and by Default:
   – Organizations must implement appropriate technical and organizational measures to ensure data protection principles are integrated into their processing activities.

Data Protection Officer (DPO):
   – Certain organizations, particularly public authorities and those involved in large-scale monitoring or processing of sensitive data, are required to appoint a Data Protection Officer to oversee GDPR compliance.

   – Non-compliance with GDPR can result in significant fines. The maximum penalty can be up to €20 million or 4% of the organization’s annual global turnover, whichever is higher.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, through our apps.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Madamombe Global Network IT Ltd

Thank you for trusting MGNIT Ltd with your personal information. We are committed to ensuring your privacy and security.